8/10 ดีมาก
22 มีนาคม 2025
Incorrect room and meh overall
Booked a specific room thru Hotels.com only to check in and find I had been switched to a different kind of room that was smaller. Went to the desk to ask to be switched to the correct room type and found another guest at the desk with the exact same issue. The manager was kind and apologetic but ultimately we got stuck with the smaller room I did not book. Had two TVs in the room and only one remote which worked on neither. Had to call front desk twice before someone came up and was in our room probably at least 15 minutes before getting both TVs working. Rather than a seamless check in we spent probably at least 45 minutes sorting thru issues that shouldn’t have been issues. Staff was friendly and apologetic throughout but it was still disappointing. Only had 3 towels in the room despite being clear we had 4 guests so we got to make another trip to the desk later. Bunk beds we ended up with only had fitted sheets put on and I had to make them up with the top sheet and blanket. Hotel was pretty clean but wasn’t to my perfectionist standards. Dusty behind TVs, hair that wasn’t ours on towels, bottom of tub and corners of bathroom just had old grime that needed scrubbed. It was a little noisy being near the stairs and could definitely hear people above us. Probably wouldn’t choose this hotel again. Had pretty views though!
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