From desk blonde hair thai lady was not friendly or helpful. She's giving thai hospitality a bad name. Im giving a low score because the check it was not as smooth as most places i stayed at. Also, i came back from my excursion around 9 pm ish and the office was closed. I called the numbers posted in my room but no one answered. I walked over to the office next morning at around 6pm, office still closed. I saw few kitchen staff arrived and ask for a ride to the airport but none have that info. I managed to booked a ride with xanh sm (a taxi, car, and tour package ride app.similar to Uber or LEFt) and got to pakse airport in time for my flights. If i were to do it against i wouldn't stay here because this place not as well maintained. I saw plastics bottles on the ground and baskets full of trash. Not a good sight when you're on vacation. The plus sides, housekeeping was great, and the sunset by the pool.