Not walking distance to attractions but walking distance to Wanda plaza. Staff very friendly
Kate Xiu Lan
Kate Xiu Lan, ทริปกับครอบครัว 3 คืน
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4/10 พอใช้
2 เม.ย. 2023
Bad experience for an international hotel
check in one place and rooms are in another building. Indication is bad and I go to wrong area. Room water pressure is low, air-condition cannot adjust. Breakfast really bad, eggs and noodles are cold, coffee taste very bad.
Very good hotel compared to the price! Nice, clean, and very new hotel.
kim bukbjerg
kim bukbjerg, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
15 พ.ย. 2018
CHIHYEN
CHIHYEN, ทริปธุรกิจ 1 คืน
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8/10 ดีมาก
20 ก.พ. 2018
Very pleasant hotel a little out of the way
Good news: Danny, the manager really believes in customer service. We could not find the hotel; its new. Taxi didn't know where it was. We were a little upset when we finally arrived in the lobby. Enter Danny. He was understanding and took care of us. Upgraded us, Welcome drink tickets and just a "do what it takes" attitude.
The view? I am sure its a great view on a sunny day. Weather was cold and rainy. It is February after all.
The room? a mini suite and very comfortable. Big bed, great pillows. Black out curtains did their job. A little quirk: no waste basket in the bathroom. Room has an umbrella, iron and ironing board. Nice touch - wall electrical outlets have USB jacks.
Breakfast buffet is standard fare - included in the price.
Room service menu just right and service was quick.
Don't worry about communication as the front desk staff and restaurant manager speak at least English and Chinese.
We were there during Chinese New Year. Just like any day in China, if you're not into crowds, you might want to vacation elsewhere.
Not so good:
No one at the hotel could give the taxi driver directions to the hotel. Simple landmarks in the neighborhood like Wanda Plaza a 5 minute walk away would have helped. Not one of them told us that the HI Express check in lobby was closed and to go to the HI right next door.
West Lake and other sites are a healthy taxi ride.
Expedia could have clued us in on that morsel with the confirmation of the reservation.
China badger
China badger, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
11 ก.พ. 2018
A nice place to stay
The hotel staff were really friendly and helpful. They went out of their way to make sure we had what we needed.