It is an average hotel with comparitively above average pricing. The lobby of the building appears to have some updating but the rest of the hotel reads dated. The pool does not open until ten where many offer 8AM or even 6AM opening. The staff were all friendly and competent. So generally average to here but let's talk about breakfast. You have to pay an additional fee for breakfast - which we paid. Less expensive hotels offer similar and better breakfest incuded. The food was mediocre with what appeared to be real bacon the high point. Mediocre is the norm I believe in buffet hotel breakfast but the zinger here is they offer you a "check" with an opportunity to tip after you serve breakfast to yourself.
joseph
ทริปกับครอบครัว 4 คืน
10/10
Pamela
ทริป 1 คืน
4/10
The fifth floor smelled like cat urine when we exited the elevator. When we got to our room, the door was ajar. I kept my boys outside and went in. Thankfully, no one was in the room. The door jam appeared to have been tampered with at some point. I needed to use the bathroom and noticed a very soiled towel hanging on the back of the door. I called the front desk. She was polite but not very responsive. She told me she couldn’t change my room because they were booked and, eventually, asked if I wanted her to come get the towel. Please!! She came up to get the towel and said she’d leave a message for the day shift manager. Didn’t bother to clean the back of the door or to check the rest of the room. Later, as we’re getting ready for bed, my oldest son found a dirty, plastic fork on the floor between the head of his bed and the nightstand. It was too late to change hotels as all others close by were booked. This experience definitely wasn’t up to the usual high standards we’ve experienced at IHG hotels over the years. So disappointed and definitely not worth $165 a night. Not surprisingly, I never heard from the manager.
Holly
ทริปกับครอบครัว 1 คืน
10/10
Raneisha
ทริปกับครอบครัว 1 คืน
8/10
Hotel clean. Staff very friendly. Had a problem @ check-in … hotel had no record that I had paid 1/2 of fee when making the reservation, so I was charged full amount. Had to go through Expedia and should get refund in about two wks.
Madge
ทริป 3 คืน
8/10
Eleanor
ทริปกับครอบครัว 1 คืน
10/10
Demetruss
ทริปธุรกิจ 1 คืน
10/10
Joseph
ทริป 1 คืน
2/10
Cindy
ทริปธุรกิจ 3 คืน
10/10
Armando
ทริป 1 คืน
10/10
Daniel
ทริป 1 คืน
8/10
Deborah
ทริป 1 คืน
8/10
Anita
ทริป 4 คืน
10/10
Stephenie
ทริปกับครอบครัว 1 คืน
6/10
Danielle
ทริปกับครอบครัว 1 คืน
10/10
Met request of quiet location!
Martin
ทริป 1 คืน
10/10
Marie
ทริปกับครอบครัว 1 คืน
10/10
Brandy
ทริปกับครอบครัว 1 คืน
10/10
Jill
ทริป 1 คืน
8/10
T
Melvin Earl
ทริปกับครอบครัว 3 คืน
8/10
Renee
ทริป 2 คืน
10/10
The hotel is very nice. The staff are amazing. Highly reccomend if you need a place to stay on this side of Knoxville.
Randel
ทริปกับเพื่อน 1 คืน
8/10
Overall a great place to stay for a one nighter headed in to Pigeon forge. Clean and kinda comfortable (for a hotel). Our only issue was the crooked rocking chair toilet. Kinda hard to be quiet in the middle of the night when the toilet goes clunk clunk clunk when you sit down