Good size rooms in a new build hotel. A bit of a rabbit Warren if you’re in the higher numbered rooms on each floor, but the rooms are big for a Sydney hotel.
The staff is without exception rude. No pleasantries, no-one smiles, they were literally rude when I asked for my room key to be rescanned as it had stopped working. This isn’t unusual, it happens all the time - I don’t expect to have to wait 5 minutes for it to be done (no one at the desk, when they eventually came out of the office took forever to do it.)
A dirty sheet left on the floor in the corner of the room was still there for the entirety of my stay, despite me alerting the front desk, and my room being made up by housekeeping after the first night.
Thomas
ทริป 2 คืน
6/10
A cleaner swiped into my room before check out time
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
Hannah
ทริปธุรกิจ 2 คืน
8/10
Good location in north Sydney, new spacious rooms. Dirty/yellow-marked towels. No hotel restaurant, although ad says so. Instead they partner with nearby street cafes (you can purchase and bill to your room). Heating in room not working properly. I’d stay again if price is low.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
10/10
Very nice hotel, will be back. Front office staff were great despite having to check us in manually due to a system outage
Sam
ทริป 3 คืน
10/10
Siobhan
ทริป 1 คืน
8/10
Nadika
ทริป 2 คืน
10/10
Peter
ทริป 1 คืน
8/10
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
10/10
Christopher
ทริป 1 คืน
10/10
Laura
ทริป 1 คืน
10/10
Beautiful hotel in the heart of the CBD. Very friendly and helpful staff, nice amenities within walking distance. Pool was cold though.
Sonnet
ทริปกับครอบครัว 1 คืน
10/10
Cheryl
ทริป 6 คืน
8/10
I called prior to the day to make sure we had twin beds instead of king, as i was staying with my teenage son. In that call they said tge systems were down, but they would take note.
When we arrived i spoke reception again and they said it should be done but if not call reception and they would send someone up. The beds werent split, and we called reception and they said they would send someone up to fix...but that never happened. When we came back to hotel later it wasn't done and it was bedtime, so we just shared a bed. Not cool!!
Also, gym was locked on Friday afternoon /evening, before the 10.30pm close time.
Nice hotel, and we enjoyed out stay, but disappointing service .
Angela
ทริป 1 คืน
10/10
Katie
ทริปกับเพื่อน 1 คืน
10/10
Love north Sydney vibe, it’s so central to transport and great bars around the hotel also.