I supposed to stay 2 nights (2024_1215 to 1217). However, I was not able attend the night of 1215 because of the Car Rental Nissan at Fukuoka said that my international driver license is not a correct one. I have to delay one to go to Kagoshima. I called JR hotel for cancellation of the 1215 night. But the hotel can not handle it. I then file a request to Hotel.com for taking care of this case. Again, no reply on my request. I am very very disappointed in your handling customer's like this. Chun Hung Chen