Pessima, nao tinha limpeza nos quartos, nao trocavam toalhas e nem lixo, nao repunham papel higienico, shampoo. Cafe da manha faltava tudo e demoravam horas pra repor! Muito decepcionante a estadia para um hotel caro! Sem nenhuma estrutura!
HELENA C R, ทริปกับเพื่อน 7 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
3 พฤษภาคม 2022
Most horrible hotel stay EVER
Checking in was good with a friendly receptionist. Housekeeping was terrible as even to ask for fresh towels it was a big favour they were doing to the guest. They ONLY change bed linen on the 3rd day. On 3rd Day I was told room maids have gone home early so bed linen was not possible to change. After much trouble & pushing friendly receptionist promised he will try to do something. What happened next was unimaginable. Man comes to our room and asking my wife to accompany him to some other place. When I asked why he needs my wife to follow he says my wife should show him what linen we need in our room. I said simply we need to change bedsheets and get fresh towels. Later he goes and gets them and says he is from Maintenance Dep. and he does not know how to change bedsheets etc. So as a paying guest and a SILVER member of Accor hotels I had to arrange our own bed with new bed sheets. To extend my stay when I asked Operations Manager, Quentin says hotel is full and I must leave. Very rude attitude. Later when I asked for a discounted rate she offers 200 Euros per night, whereas I could get from Hotels.com for approx 138 Euros. Very strange she was happy to pay a commission to Hotels.Com whereas she could have offered the best rate directly to the guest like normally in all hotels do. When I asked for a hair dryer from receptionist Jasmin was also not helpful. Later complained to Manager, Steffanie and she was sorry but I insist to get a FREE night for all the discomforts.
mohamed fazal, ทริปธุรกิจ 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
29 มีนาคม 2022
Francesca, ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
21 กุมภาพันธ์ 2022
Demi, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
19 กุมภาพันธ์ 2022
Dana-Christin, ทริป 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
15 กุมภาพันธ์ 2022
This is a decent place to stay. The Kronenburg station is right next to it. The rooms are sparse but clean.
However, the heater started making a strange noise about 1:00 in the morning which made it difficult to sleep. The bed was like a stone.
Scott, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Orbitz ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
14 กุมภาพันธ์ 2022
Nous avons passer deux nuits dans l’etablissement, calme, très propre, personnel respectueux. Rien à dire.
Ali Furkan, ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
29 ธันวาคม 2021
Hotel novo. O grande ponto positivo foram os funcionários, muito solícitos e educados. Super indico!
