The resort is beautiful but we are disappointed in the upkeep of it. Had to ask several times for our outdoor pool to be cleaned (even though we were told it’s to be done daily). Upon check in, it was already dirty. After telling to concierge, an employee came to the room to look it and asked with an attitude “what’s wrong with it”. We felt uncomfortable after that interaction even to ask for anything else. The whirlpool tub wasn’t clean daily, there was sand on the bottom of it for days (we barely used it). The outside balcony was dirty, floor has things all over it… clearly no one paid attention took to it. Another disappointing thing was room cleaning. We were staying in the excellence club portion and our rooms were being cleaned after 4pm (right when we are coming back to the room to get ready for dinner).
Over all the resort property is nice. Some of the staff is very personable and goes out of their way to welcome you while others don’t want to be bothered at all (or to be there themselves). The food was nothing special. Typical resort style. Entertainment at night was alright, nothing exciting
We liked the property but probably would not come back again because the cleanliness was not of a 4 or 5 star hotel level.