We had a mixed experience at this hotel. The morning and overnight staff were absolutely amazing—friendly, professional, and truly went out of their way to make our stay pleasant. Unfortunately, one staff member out of the three we interacted with was extremely rude, aggressive, and made us feel very uncomfortable. This behavior stood in stark contrast to the excellent service we received from the other team members.
Because of this negative interaction, we felt it was only fair to give a lower overall rating, even though the majority of the staff were wonderful. We hope management addresses this, as the rest of the team really deserves recognition for their outstanding service.