The worst experience which somebody could have!!
Because of delay of our flight, we arrived close to midnight and the door of hotel was closed!!! There were the guests of other 3-4 rooms as well as us there!!
It was an announcement paper with one phone number which declare tonight nobody is in reception and call this number, but nobody picked up the phone!!
8-10 people were in the street and by chance a guest was going out and we could enter yo lobby and nobody was there!!!!
Everybody slept in a corner of lobby till almost 7 am which 2 young girls came and without excusing or explaining anything , just told us , you can go to other hotel
We asked to meet manager or to talk to somebody and it seems manager was in vacation!
Lobby was so dirty and everywhere you can find insects or other things.
We sent a claim to hotels.com and they re-act very professionally, but nobody from hotel even gave them any answer.
This is an unbelievable experience which I faced in the last 25 years with one hotel and nobody believes it.