It was a first day in Hua Hin and we had high expection on Baan Peang Ploen as it seemed to be nice and relaxing from the pictures. It was a raining day and we arrived around 2:30pm.
We showed our booking reference together as passports to the staffs. While they replied they couldn’t find our record. We advised them to do a double check as we had indeed reserved a room.
BAD customer service and attitude from the staffs. I suggested them to arange other room for us as we need to settle down after a long day travel. However, the staffs still gave us the same answer, saying they couldn't do anything with check-in.
I was annoyed and mad as we had booked the room for 2 nights and it felt like we had been kicked out from our reserved place.
I yelled if we had to stay on streets while the staffs was still doing nothing. It was impossible at that time to cancel the booking with refund so we insisted until we ‘get back’ our room.
Finally after a long wait we could do the check-in.
TIME WASTED.
After check-in, we found out there was no flushing water, tap water and telephone in the room!!! And I had to go down to report for the terrible staffs again!
NO apologies from the staffs; Impolite and Unprofessional services. Worst stay ever.