8/10 ดีมาก
6 พ.ค. 2025
Beautiful location but room for improvement
This place is in a beautiful location and the staff are all lovely, however there is definitely room for improvement. We arrived in Bali late so the hotel kindly pre-arranged a driver to pick us up from the airport and help us carry our luggage down the steps to our room and check us in. However, following this, the next morning we never received any welcome or information from anyone which would have been useful as we hadn't had a proper check in and therefore had no idea who to speak to about anything. Our room was lovely but could have done with some improvements:
-the aircon wasn't great so it was still very warm at night
- the shower head couldn't be used in its holder so you had to hold it yourself to shower
- our fridge was not working so we let the staff know who just removed it from our room and said nothing more so we didn't have a fridge for our stay and were still charged for the one warm beer we had out of it on arrival. Furthermore, there was no sign to actually say you had to pay for the drinks in the fridge and their cost
- an information pack would have been useful in the room just to have the WiFi password on, breakfast times, check out times, minibar costs, a number to call/whatsapp if there was any issues etc
Lastly, I booked this place with the understanding it had a pool. I'm not sure the 0.5m deep, 2x2m tub of water could be classed as a pool...
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