This is the last time I bother with a Hilton. Theyre usually basic but this is a new low. I had the displeasure of staying there more than one night. They don’t provide water in the room if you stay more than one night (which I wasn’t told on check in). I rely on taking medication first thing in the morning I asked room service if they can send some water even if they charge it to my room he said no and then put the phone down on me. As I was getting sick because I was not hydrated & had skipped some medication as there wasn’t any water I put the privacy notice on my door to recover.
These awful people hazed me with all types of doorbells/noises while I was sick and had a privacy notice. Awful service! Especially after they had put the phone down on me now all of a sudden they want to talk! Absolutely ridiculous. The room was below basic and uninspiring, brown/dark carpet but no slippers to protect feet, it could have been a college dorm room. Honestly if it wasn’t prepaid & I wasn’t sick I would have left.
At the end when I saw my bill they had added these $35 a day charges which are nowhere in my hotels.com confirmation! They have a stupid “credit” system which they explained poorly, but I will most certainly be challenging. For them to not even be able to serve water?! But if it was wine they would have been able to serve it! So embarassing on their part.
They didn’t even ask me how my stay was at the end probably because they are tired of getting complaints. Avoid!
Christina
Christina, ทริป 4 คืน
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10/10 ไร้ที่ติ
5 กันยายน ค.ศ. 2024
Clean and comfortable! The entire staff was pleasant and helpful. Would stay again!
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
23 สิงหาคม ค.ศ. 2024
Patricia
Patricia, ทริปกับเพื่อน 2 คืน
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8/10 ดีมาก
21 สิงหาคม ค.ศ. 2024
The property is has a perfect location Downtown Brooklyn with all the basic services in walking distance. However, my sleep was affected on Monday morning by some constant drilling which I later learnt was from work being done by the MTA in developing the train line.
Junior
Junior, ทริปธุรกิจ 4 คืน
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10/10 ไร้ที่ติ
20 สิงหาคม ค.ศ. 2024
Place is Great, Staff is Better.
Very Convenient to Brooklyn Law School.
Jonathon
Jonathon, ทริป 5 คืน
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10/10 ไร้ที่ติ
20 สิงหาคม ค.ศ. 2024
Monte
Monte, ทริป 1 คืน
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8/10 ดีมาก
19 สิงหาคม ค.ศ. 2024
It was comfortable and close to the subway line. There were good places to eat within walking distance.