Front desk, housekeeping, and breakfast staff were friendly and courteous. Appreciate the kind staff who helped me at breakfast my last day! Great location to the convention center, metro, and Safeway across the street.
ผู้เข้าพักจริง
ทริปธุรกิจ 4 คืน
10/10
Everyone was extremely friendly and the hotel was close to all of the museums
Edith
ทริปกับครอบครัว 2 คืน
8/10
Chuveiro fraco, um pouco distante das principais atrações, metrô distante. No mais, o hotel é muito bom, como todos os hotéis da rede.
Marcelo
ทริป 2 คืน
10/10
Pratik
ทริปกับครอบครัว 3 คืน
6/10
Staff were friendly and helpful. Beds were horribly uncomfortable and the elevators were a bit inefficient and sketchy. Made weird noises. Toilet didn’t work the first night and first morning but staff fixed it.
Zara
ทริปกับเพื่อน 2 คืน
10/10
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
4/10
Hotel was average regarding cleanliness but only 1 elevator serviced the entire hotel with several events happening on the same day. No one should wait for an elevator as long as you'd wait for a bus. The breakfast was in my opinion awful and the exact same food every day (5 days). My suite had 3 hangers-had to request additonal twice. Then I had to request bedding for the pullout sofa and enough towels for 4. The kitchen had a cooktop but there was only a skillet available and 1 spoon, three forks and 5 knives. There were enough plates and bowls for 3. I got tired of contacting the front desk for items that should have already been in the room prior to check in.
Donna
ทริปกับครอบครัว 4 คืน
6/10
It was a decent stay and the staff did a good job trying to meet my needs. I gave it less stars because the kitchen was not equipped. There weren't any pots and pans, dish sponge, mixing bowls, or a can opener. I was disappointed because I stayed there specifically to be able to cook meals.
Kim
ทริปธุรกิจ 12 คืน
10/10
Debbie
ทริป 2 คืน
10/10
Miguel Ângelo Sampaio
ทริปธุรกิจ 4 คืน
8/10
Steven
ทริป 2 คืน
10/10
Lacey
ทริปธุรกิจ 2 คืน
4/10
Positives: good price for the area, breakfast was included and pretty good food and variety, walkable to convention center, some kind staff members who tried to make up for the issues despite not fixing them. Bed was very comfortable and felt clean.
Negatives: so many room issues. Had to change rooms as the appliance issue in my first could not be resolved, staff upgraded me to a bigger room for the inconvenience but new room was not well kept. The AC did not work as one would expect. Despite setting to 60s it never got below 74 in my stay. The fan would randomly turn off despite me setting it to full speed, cool and on. About every 1.5 hours I had to manually turn it back on. If they didn’t have a ceiling fan above the bed it would have been truly miserable. The faucet in the bathroom was broken and shot water at me soaking my shirt first use. Had to use it on lowest setting to avoid getting drenched. Very slow to drain. Couch had stains.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
10/10
I have a very traumatic experience during my stay, I was fortunate to return to the hotel while a very amazing young man named Gabrielle was working. Right away, he noticed the difference in my demeanor and that something was wrong and he did everything he could to help make it better-and he succeeded as much as possible. Patricia, the manager, was just as amazing. The support these people show a complete stranger is something that I will never forget and always be eternally grateful for.❤️
Matthew
ทริปธุรกิจ 3 คืน
10/10
Akillah
ทริป 2 คืน
10/10
It was our 1st time in Washington and this hotel was truly excellent, the location is great and service was exceptional, I enjoyed my visit thanks to them and would definitely stay there again in the future.
Bibiana
ทริปกับครอบครัว 2 คืน
6/10
Stayed for one night. The location was ok however nearly every linen (towels, sheets, duvet) was stained. I didn’t have time for breakfast but the selection looked good. Front desk staff were nice.
ผู้เข้าพักจริง
ทริป 1 คืน
4/10
Kenitha
ทริป 1 คืน
2/10
Paid for a Queen Suite and was put in a small studio. Blood stain on the carpet. Bathroom door handle missing. Bathroom light did not work. T.V remote didn't work. Overheard staff talking about not liking their job. Talked to staff about issues and offered me 5000 Hilton points (28$). Did not want me to pay for the studio I was in, but the more expensive Quenn suite I reserved but did not stay in. They said they accidently put me in the wrong room. Didn't offer to move us to a bigger room. The next morning mentioned issues again. Said they would talk to the manager. Did not hear anything so I reached out via chat. Was told there was no manager and to call back another time. Finally called corporate and they wanted to offer me points to stay in the same hotel. Eventually decided to comp me for only one night with a check in 5 weeks. Breakfast was also trash. Dry nasty food. We went out for breakfast after the second day. Very bad business. I'll never stay at a Hilton ever again.
Drew
ทริปกับครอบครัว 3 คืน
2/10
Athavi
ทริป 2 คืน
10/10
Short trip for me and my family of 5. Rooms was just right, could be bigger for us but it was ok. Area was cute and had plenty stores and restaurants nearby to walk to. Our main reason for this hotel was that breakfast was included. We would stay here again.