We booked and apartment with breakfast and dinner, and paid beforehand. Upon arrival, reception didn’t find we paid for the food but had it included in the reservation.
Wouldn’t let us in until we paid for it, we said we had done it already and suggested we wait till the morning to sort it out since was late, 10pm. We were fine skipping dinner that day and just wanted to rest, as the food is optional and they had confirmation of the room being paid, I thought this was OK.
Person disagreed and tried to force us into paying for food or not give us the room. I had to scavenge the reservation and then he magically found we had indeed paid for food all of a sudden.
We then realised was better to not get it at all as both breakfast and dinner were poor to say the least, nothing was ever fresh, sometimes we were getting leftover from days before, there are absolutely no complimentary drinks during dinner, not even tap water.