The service was excellent, friendly and always personable. A special kudos to Vlad who went beyond the call of duty to make us feel at home and special. He spoke English, Russian and of course German, and gave us guidance in everything we requested. Accommodating three adults in one room is a challenge in most European hotels, but we found it easy here. Although the hotel is located outside the city center, it was a great place to begin our driving tours of locations nearby such as Strasbourg, Speyer and of course the city center Heidelberg. There was parking and it was a short hop to all major motorways. I would stay here again in a heartbeat.