Hotel is definitely misrepresented online.
Horrible conceirge, apathetic to Americans. Room was not ready. Then dragged us around the corner, outside of main lobby to another part of hotel. No where was this explained. Suites are not connected to hotel.
Room was very warm, included mini bar a joke. No toilet paper & soap, dismal cleanliness. Online pictures deceiving. And, worst of all CONSTANT water noise, flushing, small animal in walls?! Not restful at all. Definitely not a soundproof room.
Included breakfast a joke also. Minimal selection, not big enough area to accommodate guests.
Staff in general seemed hot & bothered. No white glove service for over $600 a night.
Steer clear if you can. Way better options in Rome.