We stayed only 1 nite because we needed to overnite in Chantaburi before heading to Koh Kood. Hotel had a great location by the beach. Rooms was nice but no view of the beach (room 1407). Hot water in the shower took forever to get warm. The hotel was was not busy. We were hoping for a room with a better view. But since we booked the cheapest rate, the kind but “go by the book” receptionist said not possible…. Inspite of the low occupancy. Most hotels i’ve stayed at offer free upgrade when occupancy is low… making me as guest more appreciated, which adds to better customer experience. We like the hotel because of location, food, facilities… but service could be better.
Smelly and dirty towels and you can find dirt stain on towels bedsheet blanket.
Used dirty slippers are given to the guests.
Tv channels not working.
Feel unwell conditions in the room not pleasant.