The location was very good, just outside of the main city center. Its right next to the tall outlook, right next to the (free, 5 min long) ferry to downtown.
I arrived early and had a question about the lockers. The person at the desk was very rude and seemed annoyed that I was even speaking to them. I asked a question about the lockers and their answer was "there's a screen". Not only did it not answer my question, it was very off putting and set the tone for my stay.
The place seemed very safe and theres a grocery store around the same block, making it easy to go out and grab a snack.
I stayed in a single room with an attached bathroom. It was very clean, the bed wasnt terrible, but I didnt find it difficult to adjust the air. After my check in experience, I didnt want to have to speak with them again, so I dealt with it.
Checkout was very easy and the person at the desk was very pleasant this time. All you had to do was drop your room card in and leave!