We booked thru Hotels.com. Normally, I make sure to check and double check things to verify what/when I’m making the reservation. I was all set to purchase the night stay but realized I liked tHEIR AIG offer and went back to add it in (it was half price and we were making our way back to our house in FL…a lot of extra anxiety. Hotels.com webpage kept flipping dates on me so I was trying to be sure to veriry. The full AIG price, I would not have bothered with, however, the AIG OFFER for $4.50 of instead $9, I thought sounded great. Went back to page where I left it in my cart, and didn’t realize the site flipped it back to booking THAT night instead of the next night. I contacted right away. They said it was a no show…so basically, to bad, so sad! Se wet me to be that this week, in particular, they could have worked with us.,we needed a room for the night and they wouldn’t have been out a cent! All they would have had to do is change our booking to that night!