Upon arrival, I waited 5 minutes for anyone to appear. I even called the front desk number and it rolled to voicemail.
Once in my room, I found it musty and smelled of smoke. I went back to the front desk and advised the front desk them about this, concerned that I would be billed for smoking when I left for dinner. Their solution was to put a device in the room that vented a scent for 2 hours until I returned. When I arrived, the smell in my room was overwhelming. My eyes watered and my throat burned. I had to prop open my door and windows in 95 degree temps to try to even endure being in the room. All my clothes and luggage still smell so bad after my trip, I have to keep them outside until the smell fades.
Adding insult to injury, there were signs that no food was allowed in the rooms. I did not see this rule at any time during booking.
I was told by other guests that the a/c had malfunctioned in the inside pool making it unbearable to use.
Should I mention the fire alarm at 3A? No guidance from staff to evacuate or acknowledge it was a false alarm.
This place needs 1) maintenance 2) leadership 3) cleaning 4) updated website with their guest rules.
I'm done with this brand. I'll sleep in my car first.