2/10 แย่
1 กุมภาพันธ์ ค.ศ. 2025
NOT AT ALL SATISFACTORY!!!!
I stayed at this hotel less than 3 months ago and I enjoyed it so I booked it again. BIG MISTAKE! There were long, black hairs in the bed and the grout in the shower was incredibly mouldy and disgusting. On my 2nd last day, one of my shirts came back from the laundry still dirty so they sent it away to be washed again. They assured me it would be back by 11am the following day. I had to check out at 1pm. When I went to check out, I asked if I could collect my shirt and they asked me to wait 5 minutes. I told them I only had 5 minutes to spare because I had to get to the airport. 5 mins became 15 mins which then became 30 minutes. They had agreed to post my shirt to Australia and refund my laundry cost but no moron would take my address. My stress levels went THROUGH THE ROOF when they kept me waiting 40 minutes! Then somebody handed me my WET t-shirt which was STILL STAINED! They still agreed to refund my laundry charge and get me a shuttle to the airport. STILL NO REFUND! They had NO UNDERSTANDING that I had to get to the airport. They kept asking me to wait "five minutes, five more minutes." That became 40 minutes. Then I got a WET t-shirt which was still stained. STRESS, STRESS, STRESS...and still NO REFUND. Never again. I have attached a photo of the MOULDY GROUT. Blergh!
Adam
Adam, ทริป 2 คืน
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