6/10 ดี
13 มกราคม ค.ศ. 2025
Unprofessional
Hotel environment was great, facilities were great.
Unfortunately the overall stay was turned when my sleeping wife (on her 40th birthday ) and daughter were awoken @ 830 by a very impolite , ignorant call from the hotel’s front desk regarding our family dog.
Apparently the 4th floor is not pet friendly….seems like something for their staff to managed, not their clients, as we were offered any floor when we checked in , and when you want to inform your clients of such, maybe a 830 ignorant attitude phone call is not the best way to accomplish it. I was at the gym with my son when the call came in, but was meet with the same attitude from the one young lady when checking out.
It’s really too bad, as this employees approach to client service definitely influenced our decision for future stays.
Thanks,
TM
Travis
Travis, ทริปกับครอบครัว 1 คืน
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