Hyatt House San Juan

Beautiful property, beautiful view of the coast and pear

jose antonio collazo, ทริป 4 คืน, 23 ธ.ค. 2020

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Even with all the covid restrictions the staff tries their best to make sure you feel at home. We had an early morning checkout for a flight and the staff still provided us breakfast despite being a couple hours before service. Also, our Uber canceled at the last minute and the staff were quick to Call a taxi.

Jonathan, ทริปกับครอบครัว 1 คืน, 18 ธ.ค. 2020

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Pésimo servicio

ทริปกับครอบครัว 2 คืน, 17 ธ.ค. 2020

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Excellent customer service, very friendly and attentive front counter service.

ทริปกับครอบครัว 1 คืน, 20 พ.ย. 2020

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The hotel is a nice hotel to stay in but the service received was horrible. I stayed there for about 6nights & 7days, they only cleaned the room twice within those days. The first time it was cleaned I wouldn’t even it call it cleaning, the room had a funny smell to it that wouldn’t go away. I left all my belongings neatly to the side so the cleaning would be easier and I still found garbage around the room. I would think that because we’re in a pandemic, cleaning would be done daily like it is in every other hotel. I only used the parking lot for 5 nights & they charged me for an extra day where I didn’t even check in yet and tried saying that even if I wasn’t in that day it’s included because of the days that I stayed. And then claimed that because I parked at 1am in the morning it counts for the previous night and if I would’ve parked it at 3am or after then it would’ve counted for the next day. Which made no sense because you have to validate the parking every day that you used it so how are you charging me for a day when I didn’t even validate the parking. The ice machine on my floor didn’t work and when I went to ask about it they told me to go to a different floor instead. Overall it just wasn’t a pleasant experience, I wouldn’t recommend this hotel to someone else.

Janeth, ทริปโรแมนติก 6 คืน, 18 พ.ย. 2020

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Love Hyatt House!!!

Very comfortable, great staff and great value for such a nice hotel

sherry, ทริปกับครอบครัว 4 คืน, 12 พ.ย. 2020

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Love the apartment, very cozy and clean. Also the location is very convenient with many dinning options walking distance.

ทริป 2 คืน, 9 พ.ย. 2020

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Beautiful view to the Old san Juan

SARA, ทริปกับครอบครัว 5 คืน, 4 พ.ย. 2020

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Door lock battery didn’t work and wasn’t replaced until after we left. But it’s a beautiful hotel and we rested well. Breakfast was merely passable. Pancakes were dry, rubbery, and not even warm. That could use some work.

James, ทริป 1 คืน, 3 พ.ย. 2020

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Very welcoming and super clean and comfortable, will definitely be staying here next time I am in San Juan. Thank you all !!!

Dilemy, ทริป 3 คืน, 25 ก.ย. 2020

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