Sandman Signature Kamloops Hotel

Impossible

My room was right next to train tracks and there were trains going by about every hour. The bed actually shook and woke me up each time and the train noise was loud, even with earplugs. When I called down to the front desk the staff told me that the rooms on the other side of the building and on the lower floors were quieter, but that they were now all completely booked (I’d booked weeks in advance). I was here for a business trip and needed sleep. I left at 2:30am as luckily I found another hotel that could take me at that time. The reason I paid to stay at the first hotel was to sleep and this was impossible in the room they gave me. I asked for a quiet room when I made the reservation. Why did someone put me in that particular room, knowing about the physical shaking and noise issues there? Unbelievable. I feel tricked and I will be making a complaint and taking action for a refund.

เดินทางเพื่อทำธุรกิจ 1 คืน, 19 ต.ค. 2021

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I am getting tired of the complete lack of service in the rooms with the excuse of Covid. Time to get back to proper service for the rooms and proper cleaning. Time to get things back to normal.

William, ทริปกับครอบครัว 2 คืน, 17 ต.ค. 2021

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Get ready not to sleep

The beds were horrible. We had them change our rooms after the first night and nope that didn’t help. They discounted out stay even further but my god. Could be the worse hotel experience I have had.

emeka, ทริปกับครอบครัว 3 คืน, 15 ต.ค. 2021

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Good Hotel, beside a noisy train track.

Nice Hotel, comfy room, kitchenette in our room, across a park and downtown. lots of "bums" in the area, Train tracks beside hotel made it impossible to sleep a full night.

Nelson, ทริป 1 คืน, 2 ต.ค. 2021

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Decent hotel

Okay hotel next to a railroad Lobby is very nice...rooms don't seem to be well maintained for a new hotel Overall I'd stay again if the price is right

Lloyd, ทริปกับครอบครัว 1 คืน, 5 ก.ย. 2021

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Good location, broken lights in room were quickly repaired, nice hotel

James, ทริป 1 คืน, 3 ก.ย. 2021

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It was clean. Staff was fine. No ev charger though or plug for even level 1 charging. The kicker: city view side which meant a train crossing very frequently. I swear every hour or less. So often that they give you a white noise machine and ear plugs. Do they help? Not really.

jaime, ทริปกับครอบครัว 1 คืน, 24 ส.ค. 2021

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Check in was awesome. Yvonne was great. Super friendly and very efficient. Took only a couple of minutes. The room 623 was bigger than I thought it was going to be. We looked over the tracks and didn’t have any problems with train noise with the AC on.

Craig, ทริปโรแมนติก 1 คืน, 22 ส.ค. 2021

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The reception when we arrived are not friendly.my be we are african decent. And the room they provide us was noisy and has no view at all. Generally they are not welcoming. I have naver such kind of bad experience.

Ambachew, ทริปกับครอบครัว 1 คืน, 21 ส.ค. 2021

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We were placed in Unit 203 right beside the railway tracks, trains were going throughout the night and management didn’t care. Had to drive 12 hours the next day for work, don’t stay at this hotel!

Dwayne, ทริปกับครอบครัว 1 คืน, 21 ส.ค. 2021

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