JMM แกรนด์สวีทส์, มะนิลา

Problem with air conditioning not working well

so comfortable

Staff are very helpful and friendly

since my "neighbors" are residents of the condo building, some are smoking outside their balconies. i hope the association of the tenants or residents will consider having a smoking floor? anyway, overall the cleaners and the receptionists were very helpful and courteous. i hope i could get same rate next time i plan to go to Manila

It was good. They upgraded us cause they didn’t have the room I booked. I was pleased with that especially in the Philippines. Rooms were good except the rooms could be more well maintained. The toilet seat was broken. The wall had water by the tv had water damage

Good enough exept with the utility staff

I complained to fix TV every morning and evening. They failed to fix it. On the last day, the hotel side offered to change the room. Too good service.

I booked a room several weeks in advance and chose the hotel based on location as it was close to the US Embassy and to the Robinson Mall. Check-in was simple and quick but the wait for the elevator took much longer. The room provided had numerous broken items and after complaining of the room's condition we were provided a second room. The room had a sofa bed but linen for it was available for an additional fee. Apparently, the hotel believes 3 people will share the bed and not use the sofa bed. The next day our room was filled with strong vapors emitting from a nearby room that was under renovation. Two of us had headaches from it. The entire floor smelled strongly of the hazardous vapors. After complaining to hotel staff again we were able to move to another room. The third room was in better condition but was still in need of repair. Each of the rooms provided had a kitchen but the cookware should have been replaced years ago. The hotel pool had different hours than the posted hours in each of the 3 rooms I had. I will not stay at JMM Grand Suites ever again and will not recommend it to anyone else.