Mesón de Santa Rosa Luxury Hotel, เกเรตาโร

Our stay in Meson Santa Rosa was very comfortable. The brunch was delicious. the service was fabulous. Andres was especially helpful.

Asked for dry cleaning and was not made

Great hotel. Once the big wedding was over ( very noisy), we thoroughly enjoyed our stay

Great location and food. No elevator however...

Great location, beautiful buildings and decor, great service in restaurant but front desk needs a little more work.

Había cucarachas en el baño ,el cable de la tele no servía ( Sky ) la colcha de la cama es como una cobija y en general no me pareció el precio q pagamos por la habitación q tienen

The room was large, attractive, clean, and well maintained. The food was amazing at the weekend breakfast buffet, and there are many good options right across the street. The area is great! The power went out around 4:00 pm one day and didn't come back on until around 4:00 am. One slight set back, but everything else has been stellar. A/C worked great!

Terrible Service !!! No water pressure, they change our room because they ran out, valet service took more than 1 hour in bringing our car, food was terrible, AC was not cold

There were multiple issues during our stay at Meson de Santa Rosa. First, upon our arrival, we found the air conditioner was not working. We immediately informed the front desk and we were assured that the A/C would be working within an hour or two. We left for dinner and when we returned nothing had changed. We spoke with the front desk and told maintenance went home for the day. Second, the room was very noisy. The music from the restaurant could be heard louder than our TV. Initially, I thought this would be a major issue but it did stop before midnight. However, the next morning, the music started around 7:30 AM. Third, the pool was filthy and the water was freezing making it undesirable to use. The pool probably only gets a few hours of natural light to warm it and this was not enough. This is supposed to be a luxury hotel and I expected the amenities to much better than what we experienced. The only bright spot in a dismal stay was the evening desk manager. She was polite and did try and help resolve our problems with the hotel. Overall, there are better hotels in Queretaro. I would avoid this hotel. I would not recommend this hotel to anyone.

Location is superb. Just steps from the square and all the restaurants and pubs. No need taxi or uber when staying here. Plus hotel is spectacular. Any place that has a quiet library sitting room you know has style. Please stay here.