cheap but rooms are old and need renovating, bathroom was not clean just surfaces being wiped, towels not good either. Beds were also very very hard. limited privacy and clean air due to the open design of all rooms facing each other and many people smoking around in other rooms. Gardens and Pool were very nice and staff were also very good and very helpful, so if your on a tight KUTA budget its OK.
Room a little run down, power point beside bed not working. Only one power point to run fridge and kettle, had to unplug fridge to boil kettle. Hotel did not arrange transport from airport even after 3 emails requesting they arrange. Also did not change to ground floor unit when asked by email and had to spend 10 minutes at check in arguing about it.
The central location and the courtyard grounds of the hotel are great. Easy access to all of the main areas and the beach, as well as eateries and bars.
The rooms leave much to be desired. This hotel opened in 1990 and you can see it has not been updated since then. Our initial room had a shower over a bath, and the water would become lukewarm only after the water running for at least 10 minutes. Then, the bath would fill up whilst you were using the shower (no, there was no plug in there) and it took a long time to drain. One day, we had come back to see that our room hadnât been cleaned (and we had been gone on a day tour since 8am) and the bath was in a state, so we asked to move rooms because of the shower situation. The staff were extremely friendly and helpful, and moved us to the room directly next door, even offering to help us move our things.
The next room had a walk in shower, but even the glass on this looks as though it hadnât been properly cleaned/descaled in a long time. In general, the whole place is just very rundown and a bit grubby.
In addition, the towels all stink of smoke (even after having them changed) and the bedsheets are all stained with what looks like old blood and Iâm unsure what else. Thereâs also limited power points in the rooms so you may want to consider an extension lead.
The staff were great and any time we asked for help (moving rooms, booking a taxi, extending our checkout) they were very helpful and informative.
When traveling with medium to large luggage, especially as a solo female traveler like myself, using stairs can be inconvenient due to the absence of an elevator. Seeking assistance from the staff is an option. However, in my room, I encountered difficulty unlocking the door using the key provided by the employee, possibly due to the hotel's age and antique decor. Despite this, I appreciate the charm of the vintage design that I deliberately chose. The bed and mattress were comfortable, clean and the bathroom met my basic needs. The hotel's location is convenient for walking, with close proximity to restaurants, shopping, and entertainment venues. The night shift staff I encountered were helpful, though communication required some effort due to language barriers. Being Asian myself, I understand and appreciate the challenge of conversing in a non-native language. The morning staff was helpful.
Hotel is in a good location. It is neat and tidy with a great outlook from the balcony.
The room I was in was looking tired. There were marks on the walls, the linen and towels had seen better days, they were clean but marked in places. The most disappointing aspect was the bathroom. The water was difficult to manage the temperature, it came through very hot and then trying to adjust it with cold using the mixer it went cold and then back hot again. Needed to spend 5 minutes adjusting until I could get a reasonable temperature, by this stage the water flow out of the rain shower head was minimal. The shower curtain had seen better days also.
The other issue I had was that rooms were not serviced daily, the longest I went without the room being cleaned was 4 days.