Staff were extremely kind and rooms were clean and comfortable.
ผู้เข้าพักจริง
ทริป 2 คืน
6/10
Städning och service var bra. Läget är perfekt. Hotellet renoverades och hissarna var inte i perfekt skick vilket försämrade upplevelsen. Plus för att det gick att nyttja gymet bredvid!
Charlotte
ทริปกับครอบครัว 4 คืน
10/10
Alexis
ทริป 3 คืน
6/10
The room was much smaller than the photos. The shower sounded like a jackhammer. The bed and pillows were uncomfortable, but on the bright side, it was a place to sleep in New York City.
Gerard
ทริป 1 คืน
10/10
Great stay
Crystal
ทริป 2 คืน
8/10
Super fint hotel. Var skeptisk grundet andre anmeldelser om små værelser. Det behøvede jeg på ingen måde at være. Værelserne og sengen havde en super fin størrelse. Hyggeligt hotel med virkelig god beliggenhed. Vi bor her gerne igen.
Julie
ทริป 7 คืน
8/10
The staff were very helpful and pleasant. They were also able to help us with an early check in.
David
ทริป 2 คืน
6/10
Did not get a wakeup call i requested and subsequently missed my flight. About as bad as it gets per customer service
James
ทริปกับครอบครัว 2 คืน
8/10
Vicki
ทริป 3 คืน
6/10
No les recomiendo este hotel , el servicio de elevadores es pésimo , hay 3 y siempre está descompuesto uno o dos . Imaginen eso para el tráfico de un hotel de 30 pisos . Esto no es nuevo , me lo corroboraron otros huéspedes que ya se habían hosp dado en otras ocasiones. Por el mismo costo se puede encontrar otro hotel en la misma zona
fabiola
ทริป 4 คืน
10/10
Hotel excepcional, tudo muito bom, o único ponto é o elevador que demora muito e apenas um funciona. Mas fora isso nada a reclamar. Recepção muito boa e localização excelente, perto de tudo.
DIEGO
ทริป 3 คืน
8/10
The hotel location, and staff we're excellent. The only negative was the elevator situation. Could wait 10 to 15 minutes for one.
Kent
ทริป 4 คืน
8/10
Great location, walking distance to so many great things to do in NYC. The only complaint would be that the elevators are very very slow so plan ahead to wait generally 5 minutes or longer to leave your floor.
Noah
ทริปกับครอบครัว 2 คืน
6/10
The hotel was nice but the elevators kept breaking down. It caused significant delays getting to and from our hotel room on a tight schedule.
ผู้เข้าพักจริง
ทริปกับเพื่อน 3 คืน
6/10
The property is located on the north side of Times Square and therefore is a good access point to the city. The elevators were a significant issue in that they are required for most floors (which reach up to the 32nd floor). They were not sufficient for the amount of traffic in the hotel and wait times for an elevator to arrive on your floor can range from 5-10 minutes regardless of time of day.
Workers pounded on my door so hard in the morning that I thought there was an emergency - only for them to ask when i was checking out....it was 9am and check out wasnt until 12pm.
Lindsay
ทริป 1 คืน
10/10
Arica
ทริป 1 คืน
10/10
Localização perfeita! Tamanho dos quartos ótimos e atendimento bom. O café da manhã é bem fraco!
ผู้เข้าพักจริง
ทริปกับครอบครัว 6 คืน
2/10
My wife and I recently had a break in New York and had booked a delux room with terraceat this Hilton. Check-in was normal until we were given the room key card and it was apparent this was not the room booked. On quering this we were told they had not been available for 5 weeks due to renovations. The room we were given was very basic and on the 31st floor with lifts that took an age to arrive. This was not acceptable so after one night we checked out and moved th a nearby hotel.
I later spoke to the manager of the Hilton who said he undersood and would arrange a refund. This was obviously a ploy to get rid of me.
On returning home I explained the situation to Hotels.com who contacted this hotel and were told it was policy not to give refunds not even the difference between the expensive room we had paid for and the basic room allocated. If this the way Hilton treats it's customers I will never use them again and I suggest that anyone concidering booking this hotel thinks very carefully be doing so.
John
ทริป 5 คืน
8/10
Cali
ทริปธุรกิจ 2 คืน
8/10
Good location, clean room.
Irina
ทริป 2 คืน
10/10
We were happy with our stay in the well-located hotel. We really liked that fact that it is situated between two excellent restaurants and has an authentic NY diner around the corner. Our room was large enough with adequate bathroom space. The staff is particularly friendly and helpful and we were greeted every time we returned. We will stay at this location again as it offers excellent value for what is offered.