This place was horrible. The staff were lazy and rude, the bed sheets were dirty and the room smelt funny. We borrowed beach towels one day and put them on the pile of dirty towels later that afternoon. The next day we asked for beach towels but instead of getting clean ones, the man (who was still in bed in the reception at 10am) just picked up our dirty ones from the previous day and gave them back to us. Luckily we could tell they were ours, but that's not the point.
We were there for 4 nights and not once did they come in to empty the bin or sweep the floor. We're not fussed about having the bed made etc, but considering this is right next to the beach, sand gets on your shoes and feet so it would have been nice if they'd given it a quick sweep in the morning.
When making our booking, it said it included a free breakfast - when we asked about this they said no, there's no breakfast.
All the guy seemed bothered about was making sure he'd received his payment, then getting rid of us on the day we checked out!
There were no pleasantries whatsoever, no smile when checking in (or at any other time during our stay).
We felt like we were an inconvenience to them by staying there.
Overall...don't bother staying here! There are plenty of other hotels around Ao Nang which I'm sure will provide a service 100x better than here.