Ok, so it's the country, fine. You can deal with a few bugs.....a few. We walked into their most expensive room, weren't helped with the luggage up the flight of stairs (we had 3 adults, one toddler and one infant)....ok fine, I can deal with that. Entry to the room seemed nice - big apartment with a full kitchen, fireplace, kitchen, living room, bathroom, two large bedrooms, but as we walked around a bit, we saw some large insects that I have not seen before throughout the kitchen and window areas - again, ok fine it's the country, we get it, but then as we looked they were everywhere! After counting approximately 40 individual insects scattered throughout the kitchen, dining room, living room, AND BEDROOMS, we decided to leave. Believe me, there were more... We carried all the luggage back down the stairs to the car. Explained the situation and how it was completely unacceptable to have this many insects scattered throughout the apartment - it looked as if it hadn't been inhabited or cleaned in weeks. We left, and told them this is unacceptable and had to find another hotel as the sun was setting heading into the evening - luckily we did. Three weeks later I am getting an email back about how they are sorry I had a poor experience and have to charge me for a percentage of the room regardless. Are you kidding me? The room was in conditions that are completely unacceptable for hotel guests and we refused to stay. They are out of their minds if they think I'm paying