Although the property is a little dated, the spaciousness of the rooms and the kindness of service is really very impressive. It’s almost exactly like a Disney world hotel, and I mean that in the best way.
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
8/10
We stayed 3 nights, the property very nice and quiete, very modest unlike other all inclusive resorts
Beach somtimes had seaweeds, room very nice oceanfront suite, very nice and clean.
One thing that in my opinion has to change, is everthing related to food, there are 2 restaurants , and 1 snack bar and room service
At the check in day, there was only buffet for dinner (no a la carte) and the buffet was midiocre. I would expect to have at least 1 restaurant which is a la carte in the evening
For lunch there is only 1 restaurant , and the menu is the same for lunch
Also the menu in snack bar is the same as the room service
This should change, especially this isnt low price resort , we expect to have more option in that area
We did share our thoughts with the managers and they did tried to make this better, this shows that they care about the guests , and we are appreciate that
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
10/10
A perfect spot to unwind! The staff was incredibly friendly—especially Melissa, who went out of her way to make us feel special and relaxed throughout our stay.
Indira
ทริปกับครอบครัว 3 คืน
10/10
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
10/10
The best experience I hace ever had, staff are excelente, friendly, checking to make sure you have everything. I was spilled for sure.
Elíseo
ทริปกับครอบครัว 4 คืน
10/10
Todo Excelente (Amable todo el personal, Limpieza 100%
Deliciosa la comida y bebidas)
Hermosa experiencia en la Rivera Cancun
ผู้เข้าพักจริง
ทริป 3 คืน
10/10
william
ทริป 5 คืน
8/10
Nice property. Quiet, Clean, friendly staff, good food, felt safe as solo traveller.
Dawn
ทริป 8 คืน
10/10
Fantastic service and help from every member of the staff.
Jasper
ทริปกับครอบครัว 4 คืน
10/10
Wonderful time.
Thomas J.
ทริปกับครอบครัว 7 คืน
4/10
The major problem is that this is a MEMBER HOTEL. That means if you are not a member, you don't get the first choice of chairs at the beach/pool also the choice of restaurant time is limited. There are only 2 restaurants and the food is not fresh. The buffet is the same food and not the greatest flavor. If I had known these two things, I would have not stayed. The facilities are beautiful and the people are friendly and have excellent service.
Luz Alejandra
ทริป 3 คืน
10/10
Superb and very quiet
Mark
ทริปโรแมนติก 10 คืน
10/10
Great service all around the resort. The kids club was awesome!
Kevin
ทริปกับครอบครัว 5 คืน
10/10
lovely smaller property and elegantly refined
Ronald
ทริปโรแมนติก 6 คืน
8/10
Food was hit and miss... it was better to order food to be made fresh off the menu instead of the buffet. Pasta was NOT good. Steak was good and the breakfasts and lunch at Heaven was always good. We enjoyed the cleanliness of the resort and our room, and quiet environment of the resort the most and the ocean view being visible from any place on the grounds. If the food improved, we would come back again. The beach was beautiful and the service provided by the staff was great!
Karlynn Rene Dawn
ทริปโรแมนติก 7 คืน
10/10
Beautiful properly and lovely staff and beautiful beach front!!
Genevieve
ทริป 2 คืน
4/10
Mariella
ทริป 4 คืน
10/10
Beautiful Property, very clean, friendly staff.
Catherine
ทริปโรแมนติก 7 คืน
10/10
Brock
ทริป 5 คืน
10/10
Muy buenas todo perfecto
Ana
ทริป 4 คืน
2/10
Abhinav
ทริป 2 คืน
10/10
First time in Puerto Morelos. Grand Residences is phenomenal if you want a quieter vacation with a great room, fantastic service, above average food, decent variety of cuisine, awesome pool and beach area, and a smattering of on site activities. We loved it. David the concierge was very helpful. Did a couple excursions like snorkeling and bike ride into town that were both great. Good place for families. A couple tips; if you order room service allow for at least an hour and order double as the portions are rather small. Also, if you do not like the theme night buffet at dinner then ask for a menu to order what you want.
Matthew Jacob
ทริปกับครอบครัว 5 คืน
10/10
This is a very quiet and elegant place. It VERY small, so if you’re wanting variety for your day or view… this is not the place to go. Just 1 big pool and a small beach and One main restaurant. But everything was awesome if that’s what you’re wanting.