Grand Residences Riviera Cancun

We're repetitive guests and always enjoy the great service and atmosphere of this Hotel. Thank you.

Evetyone was so friendly. We spent our honeymoon here and it was petfect. So relaxing. We would definitely stay here again!

Nice people, nice stay!

every thing is great except for some of the food and mosquitoes

Door bell at the entrance of the Suites still doesn’t work. Ordered room service for breakfast and took over an hour and a few things were missing from the original order. The waiter kindly went to get the food, but took him another half hour. By the time he arrived, we were not hungry anymore. Also, bathroom doors look like could use some maintenance. This used 2 be my favorite resort. Too bad little details are no longer important for the management. On a good note, server Francisco from El Faro was Food @ El Faro was faboluous!

I don’t normally write reviews but this place warrants one. Wonderful property with extremely friendly and professional staff. We will be back.

We usually stay @ this resort because of it´s amazing service, location and food. However, this time was a disappointment since the food and beverage service by the pool was very poor. The food/drinks were always late. The beer was hot, the food was cold. I had to return the shrimp tacos due to they were cold. The waiter didn´t even blink. Never asked why was I returning the food nor was interested in knowing. We talked to his supervisor but nothing really changed on the next day. Too sad. It´s a very nice resort and the service used to be flawless.

The view is breathtaking

What a spectacular place. The service was second to none and the entire property was kept spotless. We will definitely be back.

We were taking our first trip with our newborn and everything about this resort was incredible. The customer service, quality of food, and the amenities were great. Staff accommodated all of our specific requests and made our stay as easy as possible with a new baby.