We have stayed at this hotel many times and always liked it very much. Unfortunately, during this trip, they were under construction. When we arrived, we were informed that our room would not be exactly what was promised. We booked a suite with a king bed and a sofa. We got a single room with two queen beds.. We knew nothing about the construction, and they mentioned a discount but rescinded that, informing us that it was on their website. I told them we booked on Hotels.com and never checked their website. The receptionist said I can give you a choice; take it or leave it.
They gave us a remodeled room with a small closet with no door. The clothes rod was only about 16”, barely enough for one person, in a room that sleeps four. There was one drawer as close to the floor as possible underneath the microwave. There was no writing desk, I had to move a lamp to write. There was no safe, no iron or ironing board. For cleaning, we needed to remove the Do Not Disturb sign by 8 am, or they would bypass our room.
About pool availability, he said no. I reminded him that the website said there was a pool, and he said there is a pool, you just can’t use it and that we came at the wrong time. One of the days, there was painting outside the window; the smell was unbearable, so I retreated to the lobby. At one point, the construction equipment blocked the parking area so no cars could get in or out.