4/10 พอใช้
6 พ.ค. 2025
Way over priced for what you get
Positives first: Location was perfect right on the beach. Room view was the best.
Negatives: From the start, no way to contact them directly because they don't answer the phone, EVER. They do not respond to emails for at least a day. They say they provide shuttle service but you can't contact them to set it up because they do not answer the phone. .
2 people man the desk from 7AM to 9 PM. The woman/girl was too busy playing on her phone from the time she arrives until she leaves. The guy was much better. They supposedly set up excursions through the hotel. She did not know anything about any of them, not even the most basic questions. Tried to get a catamaran tour set up through her and gave up after 3 days. Set it up ourselves by going downtown and it took 10 minutes. Breakfast is free but only 4 options and if you deviate, they charge you extra (full price breakfast for adding 3 pieces of VERY undercooked bacon (raw). They did not even have bacon for 3 of the 4 the days we attempted to eat there. Breakfast starts at 7 AM, excursions leave before & AM. We booked a suite, one chair in the room tilted forward to slide out. No table, no microwave. Can't bring in alcohol from outside. Required to buy their VERY watered down and extremely overpriced drinks. restaurant was extremely over priced. could not check out bicycles because all 6 were broke (lie). Too many negatives to complete here. Go elsewhere !!
Steven
Steven, ทริป 7 คืน
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