2/10 แย่
28 กรกฎาคม 2022
Problem after problem
We arrived at the hotel at around 10:30pm but there was a long line for check in. We didn’t actually get our room key until nearly midnight. We were travelling with 2 young children who were already exhausted so this was a very long wait. When we got to the room, there wasn’t enough sheets for the beds or pillow or duvet covers. The curtains didn’t cover the window so we had no privacy and we’re woken up at dawn as we had no way to block out the sunrise. When my husband went down to the desk to ask for more bedding and to query the lack of curtains there was already a separate queue for complaints. He was told there was no more bedding but it might arrive in the middle of the night so he could check back then. He was given no advice about the curtains. We all had a terrible night sleep and I will absolutely avoid using this hotel again. They have not tried to resolve anything or contact us. Very disappointing.
Kimberley, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
