โนโวเทล ซูโจว เอสไอพี, ซูโจว

We stayed here for 3 nights, the checking receptionist was very cold and she had no smile to us, upon check out she only said “you are checked out”. The staffs are not trained to welcome you as a guest. The design and decoration are great, the bathroom smells bad, even with a glass door. all the bedding has a strong mildews smell. I don’t know if their housekeeper sanitize the toilet because it spreads the strong odor.

Clean and good location, train station just next door. Good service, the front desk even prepare a surprise birthday cake during my stays!

Excellent location and beand new facilities. The service is good too.

Nice and spacious room. The subway station is just beside the hotel.

Have been staying at the hotel on a yearly basis and this time around I’ve found the condition of the room improved from previous visit last year.

The facilities were great, super clean, staff were friendly

Amazing

Asked for a non-smoking room, was given a non-smoking room. But the residents on the same floor smoked in the room and the whole balcony was full of cigarette smell. We couldn't enjoy the balcony. Though the hotel suggested to change us to another room on the same floor, we refused as we had too many luggage and it should not be us who had to leave, but the one who violated the rules should.

Everything is good except parking location is not clear after enquiry, toilet is not so good as water is stagnant after taking shower ... design flaw. So, bathroom is not so good condition with some black spots.

Great stay.