Check in guy was very friendly and helpful. Unfortunately there was no hot water in the property when I arrived but when I asked reception they didn't know what's going on. I had to reach out to hotels.com for a complaint and relocation request, in which hotels.com didn't help at all.
After reaching out to reception again, someone else (possibly more senior) explained to me that there were some works in the pipes and that they have expected to have hot water by that time, and she went to check what's going on. So despite my original frustration, the staff was perfect overall and after her checking up on the situation, hot water returned to the property (not sure if she did something or it was just coincidence, but at least she made an effort).
The hostel is very clean, renovated and there are many bathrooms and adequate number of showers, it didn't feel inconvenient at any point. The beds were comfortable - could do with a thicker pillow and bigger duvet but overall good and felt safe. Location was also very central and easy to go anywhere on foot.
You are asked to make your own bed as you check in, but that's a minor inconvenience as the price is far cheaper than most accommodations nearby.