Hotel is well located. Check in area was dirty as were the elevators. " slush mats" can be cleaned or relplaced on a regular basis during winter months. NO excuse for a crusty dirty mat at the entryway or where I must rest my luggage while checking in.
Welcomed with a friendly greeting. Efficient and quick process ...however... it is not professional and I consider it rude to speak to coworker in another language whilst attending to a guest who does not speak or understand that language. Its Canada , our official languages are English and French...especially in customer service !
Room was recently renovated, all good and comfortable.
The pool area was awful! The water was murky and the chlorine level was so strong that one guest was holding the door open to try and get some sense of air circulating while.most of us were overwhelmed with the chlorine smell. Burning eyes and throat was nor appreciated. I doubt that anyone tests the water for bacteria or chemical levels.
I will.stay elsewhere on my next visit to the area. There are many choices in the same area
Mark
Mark, ทริปกับเพื่อน 1 คืน
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4/10 พอใช้
9 มี.ค. 2025
Dirty
Construction mess in room. Unfinished details like caulking around tub
John
John, ทริป 1 คืน
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10/10 ไร้ที่ติ
7 มี.ค. 2025
Camilo
Camilo, ทริป 1 คืน
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8/10 ดีมาก
16 ก.พ. 2025
Glenn
Glenn, ทริป 1 คืน
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2/10 แย่
16 ก.พ. 2025
Very disappointed
I was told to call the front desk after booking if l need a connected room. Which l did and when l finally got here they said l should stay in a different room and leave my kids in a different room. After l have called them 3day ahead. I did enjoy my stay here.
Gift
Gift, ทริปกับครอบครัว 1 คืน
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6/10 ดี
1 ก.พ. 2025
Nice hotel, great for families
The hotel was nice we have stayed there in the past really love the pool for my grandkids unfortunately the pool was closed for majority of are stay which was the reason we picked that hotel. The hotel is also under renovation. But we will return I will just call before booking to make sure the pool will be open.
Kelly
Kelly, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
27 ม.ค. 2025
David
David, ทริป 1 คืน
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8/10 ดีมาก
21 ม.ค. 2025
ผู้เข้าพักจริง
ทริปกับเพื่อน 1 คืน
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2/10 แย่
19 ม.ค. 2025
Not a fun experience!
The hotel was undergoing renovation- which was fine. Our room had been completed and we were first to stay in it. What was not fine was going to front desk to indicate that there was no plug in our jacuzzi tub as well as ?grout in the jets, some crumbled like gravel into tub and some we could not get off. They sent maintenance and housekeeping to install plug and clean it. So they both come to assess - then return a bit later (maintenance within minutes and housekeeping in 20mins. So for an hour - we sat uncomfortable in our space while they did their thing (note that housekeeper knocked then let herself in! What if I was changing?). We didn’t have much time to have jacuzzi but went to do so. Plug was not holding water. I go to front desk again. Maintenance comes back and says - I’ll get a new plug. It’s now 6:30pm - we have to leave at 7:30 for dinner reservations with friends. I note on way out that we still have no plug - nor have we heard from anyone. Get back 10:30pm - still nothing. I use a facecloth to try to plug it and then find that the taps are leaking bad - spilling water onto floor! I will also note that the tiles (although looked clean as they are white) were covered in drywall dust or something - discovered as we leaned over tub. After everything they offered us 50% off to stay 2nd night. So $600 for a 1 night experience….they moved our room and we found a bug in morning on jacuzzi that was not there before - phone said it was a flea!!!!
Scott
Scott, ทริป 1 คืน
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2/10 แย่
4 ม.ค. 2025
Elizabeth
Elizabeth, ทริป 1 คืน
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6/10 ดี
3 ม.ค. 2025
Staff was great. The room wasn't the cleanest. Lots of stains and dust. I do believe they are doing renovation. Maybe after the upgrades it will be nicer.
Heather
Heather, ทริป 1 คืน
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10/10 ไร้ที่ติ
3 ม.ค. 2025
Nice, comfortable and clean. Staff was really nice.
Scott
Scott, ทริปโรแมนติก 1 คืน
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10/10 ไร้ที่ติ
3 ม.ค. 2025
Steve
Steve, ทริป 1 คืน
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10/10 ไร้ที่ติ
2 ม.ค. 2025
New Year 2025
Excellent
Danny
Danny, ทริป 1 คืน
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10/10 ไร้ที่ติ
31 ธ.ค. 2024
Near Elora Mills and Gorge 28 kms, St Jacobs Farmers Market, Restaurants etc