2/10 แย่
19 พ.ย. 2025
We booked the "Udai Kothi" suite. The supposed most luxurious room.
On arrival TV not working, safe not working, WIFI not working. Urine stained bedsheet, a jar of half eaten and bitten into cookies.
No bathrobes, definitely needed for outdoor jacuzzi. Which wasn't filled on arrival. Takes a good couple of hours to fill.
Also not advised that you have to call reception tfor them to turn on the jacuzzi. These emusualky involved a couple of phone calls to get switched on.
They would then decide when it was switched off. It was turned off around 3.45 whilst we were still in it. Also not all of the jets in the jacuzzi worked.
When we asked for bathrobes they said they didn't have as guests steal them!! That really isn't my problem. So only 2 towels were given. These were expected to be used for jacuzzi, shower and the indoor pool. Not good!
Housekeeping is lazy. Often not leaving tea or coffee or both and again we would have to call reception. Also would often not leave water upstairs or just half the amount. Again giving cause for us to call reception
There is no coffee maker as per room description, just a kettle
There is no dressing room in this suite, again description of room says there is.
Slippers and laundry bag were mysteriously placed in wardrobes after 3 days!
Had to deal with the comings and goings of many hotel staff trying to sort out safe, TV and WiFi.
Over 4 hours of our precious holiday time was wasted hanging around while various staff tried to fix the probles
Shirley
Shirley, ทริป 6 คืน
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