Room needs remodeled- in poor condition, rooftop was under maintenance so not even open
ผู้เข้าพักจริง
ทริปธุรกิจ 4 คืน
6/10
Cela ne sentait pas la fraîcheur tant dans les couloirs avec moquette sale et poussiéreuse qu’à la réception côté gauche de l’entrée très désagréable et et d’une propreté digne d’un hall de gare de tiers monde
ผู้เข้าพักจริง
ทริปธุรกิจ 3 คืน
8/10
Dated. Horrible service, so many staff members running around aimlessly and not helping guests. Everyone (including us) had false charges on our bill that took forever to get corrected.
Christine
ทริปกับครอบครัว 1 คืน
8/10
Tony
ทริป 2 คืน
10/10
Personnel très gentil, courtois et professionnel. Excellent service
Sonia
ทริป 2 คืน
4/10
Wassim
ทริปธุรกิจ 3 คืน
4/10
When you book a room at a "5-star Sofitel hotel" you expect certain standards. None of mine were met. The property is very run down. Every part of the rooms are dented, chipped, water damaged, have mould and rusted. This hotel is at bed a 3-star.
Staff are friendly and try their best to make up for the property.
Restaurant food is bad and again not up to par.
I would never step back in there, unless they renovate the building top down!
Yashar
ทริปกับครอบครัว 2 คืน
4/10
Checked out after 1 night of a 6-night stay. Room was dirty and stank like mold. Hallway had a strange smell, too. Furniture in the room and the lobby was tired. Bar and restaurant were both closed for remodeling so you eat in the ballroom. I was served a drink with a dead bug in it and a staff member tried to blame it on flies in the ballroom (there were none - also, why would there be flies in the ballroom of a five-star hotel). Most of the staff was friendly and courteous. The view from the room was really nice.
Definitely not a five-star hotel. Maybe 3.
Natalie
ทริปโรแมนติก 6 คืน
4/10
Nordine
ทริปธุรกิจ 1 คืน
10/10
Wonderful experience. The staff treated me like royalty!!
Regina
ทริป 1 คืน
10/10
Patrice
ทริป 2 คืน
10/10
Super-friendly staff. In 5min distance to old market. Currently on renovation but definitely will come back!
Diego
ทริปกับครอบครัว 2 คืน
8/10
Comfortable stay
Aira
ทริป 2 คืน
4/10
The only upside is a location. Other than that, no reason to return. Definitely not a five star hotel like other Sofitels I’ve stayed.
ผู้เข้าพักจริง
ทริปธุรกิจ 4 คืน
2/10
Disgusting
The hotel is old and unkempt
The view from the windows is terrible
Conferences, food, and advertising posters were organized in the lobby, where guests arrive with suitcases.
Rude concierge
Tasteless and expensive food
Anna
ทริป 1 คืน
6/10
The room was clean but not in great condition ie you could not properly close the toilet room, you could not easily lock the room door. It does not feel like a Sofitel, but a 3 star hotel. The staff are wonderful, food is great, just not up to par. Further the entrance is at the side because they are renovating the front
ann
ทริป 2 คืน
6/10
This hotel was not on par with other Sofitel hotels we’ve been to. There was a big stain on the couch in our room and the sheets smelled badly like they had been left wet too long. The room and carpets are dated and this doesn’t give the impression of a 4-star hotel. The pool was also not great, many of the lights in the pool area were out leading it to be quite dark.