โรงแรมไอรอน ฮอร์ส, อัมสเตอร์ดัม

My friend and I had three nights booked. After the first night we had to change rooms due to the extremely bad sewage/drainage smell in the bathroom. We were given a room with a huge skylight with no blind or cover so that we would be woken at first early light. We asked for this to be covered up but they stuck paper to the window which would not block out a thing. When we asked for a refund so we could change hotels as they had no other rooms available we were left with a manager that would not talk to us, told us to go to bed and we would not get a refund. The next day we asked to speak to the manager who again refused to offer a refund, was not apologetic and instead was not happy that we had woken them up to discuss our issue with our room. Very unhappy with this hotel to say the least

Loved the coffee/espresso machine available all day in the reception area. Room was clean enough. For the price it is a decent hotel.

We requested a room with balcony and they managed to give us their only room with balcony which was amazing! Room was big, bed comfortable and the coffee machine is great! It was a bit cold but it’s understandable when it’s a big room. However the lovely staff quickly resolved this by giving us a heater. Very good hotel overall, in a very good location! Will definitely stay there again!

Beds were alittle too soft. No identification on phone about how to get ahold of the front desk. The service was great. Breakfast good. Location was great. Museums not a far walk and the trams and buses were easily accessible..

This basement room was large and comfortable, although it would have been nice to have had a window that opened for fresh air. The room is directly off the breakfast room, which some may find objectionable (I liked the convenience of nipping out for a cup of tea). Good breakfast, friendly staff, great location for access to the museums. We really enjoyed our stay.