We booked a one night stay for our family of 6. There were no family rooms so we had 2 room, these were large, clean and comfortable.
We ate in the Brasserie, this was disappointing, staff were friendly but the service lacked any extra touches, we had to ask several times for things. Food was ok, the steak was the best thing. The scampi was very dry- avoid!
Staff didn’t ask how our meal was to feed it back at the time.
Breakfast the next day was carnage, we had a short wait to be seated to then find our table wasn’t set, was told someone would be over but they never appeared. We had to ask several times for tea/coffee. There were lots of half cleared tables around, there seemed to be plenty staff but again lacking leadership.
Buffet felt too busy, there needs to be a better flow for the space. People had to ask several times for bowls. Food was ok.
Grounds of the hotel and welcome are nice, pool was warm, we went to the splash session which had a slide which the kids enjoyed.
Lots of other activities going on like table tennis, badminton, games which were free.
Overall the concept of the hotel is good, but overpriced for below average service, wouldn’t return