Keys did not work to open door to the room, pool, or outside doors to get back in the hotel, had to ask for a different key every time I needed access, front desk personnel were very rude and not helpful, we stayed 4 days 3 nights and not once was our room cleaned or stocked. The only staff members were the ladies in the breakfast room, they kept the food stocked, the eating area cleaned and organized and very friendly. Check in was at 3pm and our room wasn’t ready, they said they will give us a call when the rooms ready and never received the call.