We were really disappointed when we arrived at this hotel. We had booked it for Christmas week, and, even taking into account that it was Christmas week, we had paid a lot of money for it, but it was not anywhere near worth what we had paid for it. The pictures on the website made it look luxurious, but in fact it was very run-down. The first (standard) room we were given was chipped, worn and delapidated - and the smell of blocked drains was over-powering. We complained, and they changed it to their only other available room, which was not a lot better but at least less worn and at least it didn't smell!!
You can't tell in the photos on the web, but the décor is very dated - I guess, years & years ago we would have called it 'shabby chic'...but 'shabby chic' quickly becomes just plain 'shabby' and that is the word which came to mind at the beginning. We both felt very cheated.
Breakfast was very simple with no a lot of choice - but they did put out a good spread on Christmas Day - which we appreciated! All of the staff there were extremely kind and helpful - especially the guys on reception. They tried hard to please us - it was not their fault that the management (who were totally absent) had grossly over-sold this place and over-charged us.