The check-in and check-out process was straightforward. I appreciated the complimentary coffee and water available in the lobby. However, the room was quite spacious, but the bed rail and headboard were worn and scratched extensively. Additionally, I found long hair on the chair, which was unacceptable.
Kefyalew
ทริปกับครอบครัว 1 คืน
2/10
This property does not meet the Hilton standards. The towels weren’t properly cleaned the maid service was awful. The air conditioning in the common area and several of the guest rooms didn’t work properly. To top it all off the fire alarm in my room went off at 3 am. When I called the front desk to inform them of the alarm they informed me it wasn’t properly working and to not worry about it. So the building’s fire life safety system isn’t up to code.
ผู้เข้าพักจริง
ทริป 5 คืน
8/10
Julie
ทริป 1 คืน
6/10
Akiko
ทริป 2 คืน
2/10
Dina
ทริป 4 คืน
6/10
the bathroom in the room was really dirty. not what i would expect from a Hilton.
nathan
ทริป 2 คืน
6/10
For the price, not a great value. It's an old property, HVAC was barely adequate, bed too soft, strange room layout. Proximity to our event was the best thing about the place.
Robert
ทริป 1 คืน
6/10
Amy
ทริปธุรกิจ 1 คืน
8/10
Susan
ทริป 1 คืน
6/10
Mark
ทริป 1 คืน
10/10
David
ทริปธุรกิจ 1 คืน
10/10
Staff was very friendly and accommodating.
Linda
ทริป 4 คืน
8/10
Room was huge for 2 queen beds with a microwave and fridge. The breakfast was garbage for $18.
Grace
ทริปกับเพื่อน 1 คืน
10/10
Very nice Hotel! Very Old building but newly renovated. Staff was helpful and very friendly. They offer a free shuttle serviced that goes to the Cleveland Clinic complex which is a big stress reducer. There is a private parking lot which cost an additional 22 dollars per day but worth it to know your vehicle is safe. Free chocolate chip cookie at check in. Would definitely recommend!
Daniel
ทริปธุรกิจ 1 คืน
10/10
Perfect trip. In town for a show. Easy check in,convenient parking. Breakfast buffet available to purchase and was very nice. Rooms were clean and quiet. Close to Cleveland clinic. Within walking distance. Highly recommend this facility.
Tammy
ทริปกับครอบครัว 1 คืน
10/10
Adrienne
ทริปกับครอบครัว 3 คืน
8/10
Kenneth
ทริป 1 คืน
8/10
Deward
ทริป 1 คืน
10/10
Damon
ทริป 1 คืน
8/10
The check-in staff was not very friendly or helpful at all and was very disappointing. The room itself was very nice except the view was not nice at all as we were looking at a bunch of A/C units on a roof. The upgrades in the room were very nice and the bed was very comfortable.
JACK
ทริป 3 คืน
8/10
Very spotty WiFi. Could not use iPhone in hotel or in room. Hotel itself is lovely, but old. Parking is $20 a day.
Glennon J
ทริป 1 คืน
10/10
While we arrived to find a bowl of congealed ? in the back of the mini fridge and the room wasn't as nice as the last time we stayed, the staff were super friendly and professional and went the extra mile to clean up the mess and make things right.
The only issue that I have with the Tudor Arms (as usual) is the fact that they charge $21 a night for parking. Other than that, though, great hotel and great staff.