the overall experience was poor the room definitely needs a re paint as it is runned down. The bed is uncomfortable the walls are grubby and the bathroom was ridiculously tiny you didn’t even have space to sit on the toilet as the sink was practically on top of you- aswell no hot water from the shower just pure coldness!
It was very noisy at night time too, the service wasn’t very good either we had to wait a couple hours for some extra pillows. if your looking for a cheap place to stay then stay here lol!
sophia
sophia, ทริปกับครอบครัว 1 คืน
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6/10 ดี
10 ก.ย. 2025
Good location but toilet and washbasin to improve
A very small room but centrally located in Paddington which is a very big advantage and a few minutes walk from the Underground station at Paddington and also
Direct connection to the London Heathrow. The toilet as well as wash basin are made where it’s both very difficult to use.
Alexander job
Alexander job, ทริปธุรกิจ 4 คืน
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8/10 ดีมาก
7 ก.ย. 2025
ANNE MARIE
ANNE MARIE, ทริป 1 คืน
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4/10 พอใช้
24 ส.ค. 2025
Don’t waste your money!!!
I got there early and told to come back at three, came back and had to wait over 15 minutes for someone to come and check me in. The room was small and the shower was even worse because you had to manoeuvre yourself to get in. The mattress was terrible, could not get comfortable and had hardly any sleep, I will never go there again and would not recommend it to anybody!!
Kevin
Kevin, ทริป 1 คืน
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4/10 พอใช้
15 ส.ค. 2025
Raman
Raman, ทริปกับเพื่อน 1 คืน
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6/10 ดี
6 ส.ค. 2025
Fatima
Fatima, ทริปกับครอบครัว 2 คืน
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4/10 พอใช้
5 ส.ค. 2025
Great staff, downhill after check in… sorry 😕
I hate being negative about places but I was asked to leave a review and I’m not going to BS. The staff member I met was very nice and helpful I have nothing bad to say about him. The room cost me £50 so I wasn’t expecting the Plaza standard!
paul
paul, ทริปธุรกิจ 1 คืน
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2/10 แย่
28 ก.ค. 2025
The outside of the hotel building seems to be ok but everything inside the hotel is too old and filthy. The mattress was very old and covered in stains; so were the carpets of the room and the entire floor, actually. The floors are too old and squeaky, and so are the doors of the rooms. It is impossible to get a sleep because of the all the noises you hear from the hallway or the other rooms. Total disaster and not worth the money you pay for your stay…
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ทริป 3 คืน
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10/10 ไร้ที่ติ
16 ก.ค. 2025
Great experience. Great area. Great service
Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.
Cassandra
Cassandra, ทริป 3 คืน
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6/10 ดี
14 ก.ค. 2025
Weekend break. Would have liked to have a kettle in room. It was advertised on the website.
Jaimes
Jaimes, ทริป 2 คืน
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2/10 แย่
9 ก.ค. 2025
Terrible stay.
Terrible stay. The room was very dirty. It smelled like cigarette smoke and cat urine. The bed sheets had a bad odor and were wrinkled, as if they had already been used. The toilet was filthy, and the sink was clogged—it would fill up while brushing my teeth. The entire bathroom had a terrible smell. The carpet was also extremely dirty.
ผู้เข้าพักจริง
ทริป 1 คืน
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8/10 ดีมาก
8 ก.ค. 2025
I was worried about staying here because of previous bad reviews but for the price I paid in the location. It wasn’t bad and the service was amazing. They always wanted me to be comfortable and have the best stay possible so if you’re looking for something in this location at a low rate I think this is a decent choice
ผู้เข้าพักจริง
ทริป 6 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
30 มิ.ย. 2025
great hotel location
Location - great, room-clean; there was no hairdryer, but we got one upon request at the reception. The was also no tea kettle in the room to boil water; there is very little space in the shower but we fit in, the water is good, maybe there could be as many shampoo packets as there are nights of sleep...there was no soap or shower gel... could use more towels.
Alma
Alma, ทริปกับครอบครัว 4 คืน
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4/10 พอใช้
17 มิ.ย. 2025
ผู้เข้าพักจริง
ทริป 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
4/10 พอใช้
11 มิ.ย. 2025
You get what you pay for. I paid for a cheap hotel and got one. The bathroom was so small you could barely stand in it. The drain wasn’t working and I had to call twice for it to get fixed. The hotel room key had to be replaced every time I came back (and yes I kept it away from my phone). And then one time I waited at the front desk which had a “Back in 15 minutes” sign for nearly a half hour. But for the price I paid, could I really have expected much better?
Michael
Michael, ทริป 4 คืน
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6/10 ดี
9 มิ.ย. 2025
Location was good and reception also great. Unfortunately the room was having some heating issues so I had to sleep with the window open. Luckily I always travel with earplugs otherwise it would have been difficult to sleep for long time due to the noise on the street. I stayed for one night so was still good for what I needed and the price paid.
Michele
Michele, ทริป 1 คืน
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4/10 พอใช้
5 มิ.ย. 2025
Not good experience
Polite reception. Clean beds. But broken toilet seat, dirty toilet bowl, strong smell of cigarettes in the room.
ผู้เข้าพักจริง
ทริปกับเพื่อน 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
25 พ.ค. 2025
No blind or curtains
Was provided a room with no blinds or curtain. In summer this means being woken up by sunlight by 5:00, never mind not having privacy.
Shane
Shane, ทริปธุรกิจ 2 คืน
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2/10 แย่
15 พ.ค. 2025
Opportunity for improvement
The pictures of the room and its aesthetic are not true; the hotel only uses part of the building shown. The pictures of the rooms and restrooms are inaccurate. My room (106) had a terrible toilet with no space between the hand basin and the toilet; you would literally have to sit sideways to use it. The toilet was very tiny, a detail not included in the hotel room pictures. There was no room service as claimed. We spent two nights, and our room was never cleaned once not even to dispose of waste or change the bins. Both the room and restroom bins were never emptied. Zero percent value for my money; if I could, I would have checked out.
The hotel needs to do better. You'll be constantly awakened by the noise and vibration of doors closing next to your room. The room also lacks a functional night light; you either sleep in the dark or with the full light onthose are your only options. In all, it was a terrible experience. I paid less for a 3-star hotel in Spain and enjoyed my stay there. Craven should inform prospective customers of the true condition of their property with well-detailed pictures.
Yusuf
Yusuf, ทริป 2 คืน
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10/10 ไร้ที่ติ
14 พ.ค. 2025
Barrie
Barrie, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
4/10 พอใช้
12 พ.ค. 2025
I booked 2 x deluxe rooms. In my wildest dreams i could not imagine how they could describe our rooms as deluxe. The one I actually stayed in was more of a small box room. There was 2 bath towels provided for 2 of us but no hand towels. . The TV did not work in either room and we pointed this out to receptionist who said he would sort it out (he didn't). There was 1 teabag, 2 coffee bags and no spoons and this was just put on bedside shelf loose (no presentation). Black mould along the lower part of wall where radiater was.window only opened about 2-3 inches and no fan or aircon so quite hot in the room. Think the bed needed replacing as it creaked and groaned every time you moved so no definately not a deluxe room. Would I stay there again, probably not.
Gary
Gary, ทริปกับเพื่อน 1 คืน
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2/10 แย่
7 พ.ค. 2025
Terrible hotel
Aleksandr
Aleksandr, ทริปธุรกิจ 3 คืน
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4/10 พอใช้
6 พ.ค. 2025
There was no toilet paper available
Annette
Annette, ทริปโรแมนติก 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
5 พ.ค. 2025
Not good
I now London budget hotels are usually compact and in the smaller side, but this places rooms are ridiculously small. The bathrooms are so small when you sit on the toilet your head goes in the sink. Plus dont stay in this place in summer. It will be a sun trap and ridiculously hot coffin for you.
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ทริปธุรกิจ 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
2 พ.ค. 2025
Bad never again!
What a terrible place, not at all like the pictures on the websites, a very nasty moldy room very smelly, we couldn’t even stay there, very bad service.
Do not stay here, better to stay in your car!