Friendly and supportive staff for the customer. Hotel are clean, close to everywhere.
Indra
ทริปธุรกิจ 1 คืน
10/10
넓은 객실과 편리한 시설.
Yeong-Joo
ทริปกับครอบครัว 2 คืน
8/10
Tse Kin
ทริปธุรกิจ 3 คืน
4/10
Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room.
The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given.
She suggested booking direct if you want to make sure you get the rooms you pay for.
Booked an executive 3 bedroom with balcony which was good once we were allowed into our room.
We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake.
All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better.
Much better places to stay in and around the west lake area of Hà Nội.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
A great size pool with large lake beside hotel. What you need is close by.
Alan Gordon
ทริป 6 คืน
10/10
nobuaki
ทริป 5 คืน
10/10
직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다
eunhai
ทริปกับเพื่อน 1 คืน
10/10
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone.
My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Ponekham
ทริป 4 คืน
10/10
Yoichi
ทริป 2 คืน
6/10
ご飯があまり美味しく無い。テレビが映らない。
Yasushi
ทริป 1 คืน
10/10
Always enjoy the staff, location and amenities
Robert
ทริปกับครอบครัว 7 คืน
10/10
Robert
ทริป 27 คืน
10/10
Robert
ทริป 19 คืน
10/10
Wai Lun
ทริปธุรกิจ 3 คืน
8/10
Patricia Nora
ทริปกับครอบครัว 2 คืน
6/10
Hue
ทริป 1 คืน
10/10
Robert
ทริป 3 คืน
8/10
하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요.
ผู้เข้าพักจริง
ทริปธุรกิจ 16 คืน
10/10
ผู้เข้าพักจริง
ทริป 1 คืน
8/10
Tốt
Hue
ทริป 1 คืน
10/10
kim
ทริปกับครอบครัว 2 คืน
10/10
ผู้เข้าพักจริง
ทริป 6 คืน
10/10
The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Edward
ทริปกับครอบครัว 5 คืน
8/10
Hotel a bit far from tourist area but it is very silent and comfortable with good view. Service is fair good.