4/10 Fair
7 Dec 2024
Stay elsewhere
The room was clean but very old and outdated. Very obvious rusting and wear on the furniture, walls, etc. The bed was very stiff and did not even have a comforter/duvet. I politely called for extra blankets and the woman was very rude and did not want to provide additional blankets. The breakfast was good, lunch was inedible, and dinners were okay but hard to get a decent reservation time. The drinks were very weak and came in an ugly plastic cup. Nothing about this stay was luxurious. The only saving grace was quick shuttles to the Akumal property where we enjoyed the pools and Sian Ka’an private beach. Overall, not good and had much better experiences at different all inclusives at a similar price point.
Verified traveller
4-night family trip
Verified Hotels.com guest review
