I was disappointed to see that the maintenance of the property was not good, the taps did not work, the wash room was dirty and the room service was pathetic
VIJAYALAKSHMI
VIJAYALAKSHMI, ทริป 2 คืน
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2/10 แย่
25 กุมภาพันธ์ 2025
Amazing property but room smells and bad service
Wow from outside but soon as you enter in property drama start.Staff look overtired and customer service don’t have enough staff.View from our first room window wad waste land and whole window seal covered with pigeons poo .All night people from wedding reception making loud noises so not sleep well.Amazing property and nice touch that they do evening coffee and tea with cultural activities.We were looking forward to stay at this property and enjoy but they have ruined our holiday.Upstairs restaurant has fantastic view but food and service is not good and we probably had worse breakfast in our 2 months holiday.We stayed in deoghar in 3 /4 star hotel and there breakfast,restaurant food was amazing and service is like 10 star .When you choose to stay in this kind of hotel you have high expectations and Radisson are failing every time,in last 2 months we probably stayed 10 Radisson property and they are not doing well but this hotel is the worst experience we had .
Daxa
Daxa, ทริป 1 คืน
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4/10 พอใช้
20 กุมภาพันธ์ 2025
Nilanjan
Nilanjan, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
7 กุมภาพันธ์ 2025
Jean Marie
Jean Marie, ทริป 2 คืน
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2/10 แย่
21 มกราคม 2025
It was the worst property I ever stayed.Don’t go by name , all staff is local .
Washroom was horrible, showers knobs were broken and flush was broken
Have to call housekeeper for everything, as hair drier was not working, no body lotion and shower gel in toilet.Inexperienced staff, no bell boys to carry your baggage.
jaspal singh
jaspal singh, ทริป 2 คืน
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2/10 แย่
3 มกราคม 2025
Terrible rooms. Bathrooms were awful. Two rooms were so bad. Asked to be moved to a different room. We prepaid thinking we get good rooms. Last room in the building with their cleaning trollies, dirty. Terrible.
Rao
Rao, ทริปกับครอบครัว 2 คืน
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2/10 แย่
1 มกราคม 2025
This is not a 5 star hotel
The property was tired and dilapidated. We couldn’t charge our devices as the sockets were too old. Staff were disinterested and unhelpful. A terrible start to 2025
Rebecca
Rebecca, ทริปกับครอบครัว 3 คืน
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2/10 แย่
31 ธันวาคม 2024
Baby coat
Tajdin
Tajdin, ทริปกับครอบครัว 2 คืน
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2/10 แย่
25 ธันวาคม 2024
Bad choice of hotel.
Worst choice of Hotel I made during my trip planning. Firstly the reception was extremely poor when we checked in as they were overwhelmed by a wedding group which was checking out. The 1st room allocated to us had so many amenities missing and upon requesting them to send the same it took them over 1.5 hours.
At night we had to request for a change of room as our neighbouring room had a very noisy family. Before, I forget no privacy as everyone can hear you from room to room as the walls are not sound proof.
The new room was a junior suite but lacked the ambiance and had no view at all. It is located behind a few walls which are facing the pool. Again no amenities and they even forgot to restock fresh towels the following day.
There was not enough hot water for 2 people or one has to wait a while for the water to heat - not sure what heating system they use. The shower drain were clogged so the bathroom was always flooded with water.
However, the breakfas choice was good and the spa was OK.
Upon check out we paid and left, the reception and cashier didn't have any greetings or farewell for us. We didn't we complain to them about our stay but they provided an extremely cold reception and didn't bother asking about our stay etc.
Overall I would not recommend this hotel to anyone as its running down and they have not done much to keep up to Radisson Blu standard. The staff morals are too low hence, no good reception during arrival and departure etc.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
14 ธันวาคม 2024
Best place for your stay in udaipur
Maninder
Maninder, ทริปโรแมนติก 1 คืน
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2/10 แย่
12 ธันวาคม 2024
Poor Service & Management, not how it used to be.
One of the worst experiences we have had at a “5 star” hotel. We got married here 10 years ago and were excited to reminisce on our grand day. But the hotel has changed a lot since. It was not very clean. Most of the hotel staff were not helpful or pleasant to work with. The bedding was dirty when we first got to our room. We asked for housekeeping to come and change it but instead the guy handed over the sheets to my wife at the door expecting her to change them herself. We called again and someone else came and changed the sheets for us.
Then later on the door handle came off. We called to get some one to repair it. Later the next morning my wife was coming to breakfast with my kid when the handle came off again and she got stuck inside the room. It took a bit for someone to come and when they did they were laughing about the situation. The marble floor was damaged when they opened it.
Breakfast was underwhelming from other properties. The staff did not get 4 out of the 6 (ghee, 2x dosa, 2x parathas, uttapam) items we asked for and even the manager didn’t get us anything when we asked him.
This was a poor service and managing team at the hotel. And very poor maintenance and upkeep.
It should not be a 5 star hotel and I definitely would not recommend it.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
8 ธันวาคม 2024
Rahul Garg Cab driver was excellent
Particularly pleased with the cab driver Rahul Garg who was excellent in his service to our trip from Udaipur to Mount Abu and return and later local tour in Udaipur.
Rahul kept the car clean, drove safely and was very courteous. He planned our travel very well. Highly recommend his services to new guests.
srinivas
srinivas, ทริป 2 คืน
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4/10 พอใช้
1 ธันวาคม 2024
Property staff doesn’t have proper communication between themselves leading to inconvenience to the customers. The room service and house keeping was not done properly.
Vaibhav
Vaibhav, ทริปกับครอบครัว 5 คืน
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10/10 ไร้ที่ติ
28 พฤศจิกายน 2024
We had a pleasant experience at this hotel. Good views of Lake Fateh Sagar from entrance, room, and roof top restaurant. Food and service at Aravali restaurant was excellent.
Rohit
Rohit, ทริปกับครอบครัว 2 คืน
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2/10 แย่
25 พฤศจิกายน 2024
Avoid this place at all costs. The service is an absolute disaster. I reported my broken room phone issue on day one, and despite following up over five times, nothing was done. I even had to use the restroom phone to call the reception—pathetic, right?
There was no hot water in the room during the entire morning hours of my stay. I complained to the front desk both days, but surprise—still no action. It’s clear they don’t care about customer satisfaction. All you’ll get is endless apologies with zero effort to resolve your issues.
For the exorbitant rates they charge, this place is a joke. Honestly, even an OYO would have provided better service than this so-called palace “hotel.” Don’t waste your money here.
Shanti
Shanti, ทริปโรแมนติก 2 คืน
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10/10 ไร้ที่ติ
20 พฤศจิกายน 2024
Awesome experince
Narinder
Narinder, ทริป 1 คืน
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8/10 ดีมาก
2 พฤศจิกายน 2024
The hotel was very nice and the staff was also accommodating. The location was convenient and excellent.
I liked the hospitality for a bit value for money.
The breakfast was sumptuous and lot of options.
Rohan
Rohan, ทริปกับครอบครัว 2 คืน
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6/10 ดี
22 ตุลาคม 2024
Rohit
Rohit, ทริป 3 คืน
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10/10 ไร้ที่ติ
18 ตุลาคม 2024
Property is really good, good food and services at Rasturant but front desk services were poor.
Chinmay
Chinmay, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
14 ตุลาคม 2024
Overall it was good experience.
Manthan
Manthan, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
14 ตุลาคม 2024
Excellent Rooms !!!
Great Rooms & Service !!!
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
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8/10 ดีมาก
11 ตุลาคม 2024
Visit to Udaipur
Beautiful location, lovely grounds, wonderful staff, excellent service as you would expect from an international hotel, unfortunately too much maintenance been carried out and spa area needs renovation
Rajesh
Rajesh, ทริป 2 คืน
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8/10 ดีมาก
24 สิงหาคม 2024
The hotel was good. The room was nice. The bathroom had an odor in it.
Restaurant and the staff were very pleasant. Food was good.