Good location and facility , but very poor service
The overall of this hotel is good. Positive parts are location and private onsen, while the negative parts are hospitality and services. Some of check-in staffs have no service mind at all and have double standard treatment between western and Asian travelers. Some staffs in the restaurant are also not well-trained and have no service mind. This is really a big part that need improvement. I stayed in various hotels in Japan ranging from business hotels to ryokan. However, I would say the staffs of this hotel have lowest hospitality and service-mind. In other word, it's far below Japanese standard. However, the rooms are nice with the mixture of Japanese and western style.
All in all,
Good points : location, facility, private onsen
Bad points : staff service (I would rank this as very poor)
Benjawan
Benjawan, ทริปกับครอบครัว 2 คืน
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8/10 ดีมาก
29 ส.ค. 2017
Decent hotel with good public bath
Since I booked at a cheap price, it was worth my stay. Public bath is very good, there are also free to use private rooms but I didn't bother queuing. What disappointing is that the room is a bit dusty. I guess it is because all the hotel floors are tatami so it's quite difficult to keep it clean all the time. Having to put shoes in the locker since reception is a bit difficult if you like to switch shoes. My slow feet took around 10 minutes from the train station which is quite a walk from the only family mart nearby.
Woon
Woon, ทริป 2 คืน
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10/10 ไร้ที่ติ
21 ก.ค. 2025
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
21 มิ.ย. 2025
A middle-to-high-end onsen inn located in proximity to Takayama JR station. Grand hotel exterior. Staff were very welcoming. Room was spacious and pristine. However, the aircon was noisy during the evening.
Hot springs are well maintained and clear instructions and signages throughout the hotel.
Tsz Kin
Tsz Kin, ทริป 1 คืน
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10/10 ไร้ที่ติ
19 มิ.ย. 2025
Great for the price
Chi-Shiou
Chi-Shiou, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
16 มิ.ย. 2025
Everything was great
Chi-Shiou
Chi-Shiou, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
14 มิ.ย. 2025
I liked the fact that they had everyone remove and store their footwear in lockers when coming onto the facility, preventing people from wearing dirty footwear on the premises including the rooms. Suitcase wheels were also easily cleaned by rolling them through a cleaning station.